Frequently Asked Questions

The best way to get in touch with me would be through Facebook. I do have an email that you can email but I'm normally always on Facebook working away. Either my personal Facebook page, Christa Harding Moore, or Designs by Christa.

I always ask for 2 weeks to complete the order then 2-7 day for delivery if shipped. I normally work faster than that but when I get really busy it can take up to 2 weeks to complete.

Yes! We are based out of Tuscaloosa, AL and my mother lives in Clanton, Al and I have a pick up bin in both locations. In Tuscaloosa it's at Midtown Village and in Clanton it will be at my mothers house off Pinedale behind the old hospital. Please email(or message on Facebook) for specific instructions on where to pick up. Also, when checking out just choose store pick up and in the notes put your location(Clanton or Tuscaloosa) and there will be no shipping charge.

Unfortunately, there will be no refunds or returns accepted on customized merchandise unless a mistake has been made on my part or the item is defectie. I'm not responsible for the wrong size/pattern/initials selected by mistake but I will work with you to offer a discount on your next purchase.

I always leave the option open for me to customize to the most popular or off the example shown. I do not have a specific color chart for thread colors. If you want aqua I normally google the color aqua and go off the color charts. Colors will vary from the computer screen and real life. I will always try and use my best judgement to make the item I'm monogramming on match the thread color. If you want a specific color/shade please message me before hand and communicate with me so we are on the same page and I understand specifically which color you want. There will be no refund or returns if a thread color doesn't meet specific wants if it's not talked about before hand. If a certain font wasn't selected I will use a popular one, which is always a script unless a letter in your name looks funny(sometimes a B will look like a P or an i will look like an L) I normally will do my best to get in contact with you prior to making any changes.